How much will it cost?

Or - how long is this piece of string?

It isn't always easy for us to make an off-the-cuff estimate over the phone. There is no magic formula.

We charge for the time spent on working on your records, giving advice, dealing with the Revenue, or whatever. We have different levels of staff with differing levels of skills.

We know - and will tell you - the hourly rate for each level of skill. What can be difficult is guessing (sorry, arriving at a reasoned estimate of) the number of hours that we will need to spend.

But that's our problem, not yours. We will give you a fixed quote, (if not instantly over the phone) and stick to it.

When do I pay?

Normally not until the job is completed - accounts annually, VAT quarterly, and so on. If you want to spread the load we're quite happy to set up a standing order from day one - but, unusually we don't insist on it.

Do you charge for the odd phone call?

No. Never be afraid to ask for advice. Why lose sleep over a problem that may have a well-known solution? We can often give you an answer in seconds to something that might puzzle you for weeks.

And if there is a problem - better deal with it now than at the end of the year. When it's too late.

And, honestly, there is no such thing as a daft question. You might set us a problem in seconds that puzzles us for weeks...

(Is a Jaffa Cake a cake or a chocolate biscuit? It took a VAT tribunal to decide. After examining a giant Jaffa Cake, they decided it was a cake. Then - allegedly - they ate the evidence.)

Terms and conditions

No business can get away from the Small Print.

The Institute of Chartered Accountants in England & Wales insist that we provide you with details of our "terms of engagement" These, inevitably, are full of legal jargon.

But, put simply, the terms are a promise. If you tell us everything you should, at the right time, then we will do everything we should, at the right time.

Herne Bay 01227 740036
Birchington 01843 845141
Rochester 01634 722000